Niagara University Center for Events and Management Development
Location: Experience the tradition of Niagara University. Overlooking the beautiful Niagara River Gorge in Lewiston, NY.
- Niagara University is conveniently located just 4 miles from Niagara Falls and 20 miles from Buffalo.
- Just an 8 minute drive to the reach the custom's bridge to Canada; it is quicker to go to Canada than to go home.
- Niagara University is within a 500-mile radius of 38% of the U.S Population, making it just a day's drive for many.
This leadership training for Villa D'Este involved 29 employees from four top properties in Italy. This training was extremely successful as it developed the Excellence in Customer Service program for the Lake Como Tourism Association.
2009: Villa D'Este was Selected by Forbes Traveler 400 as World's Best Hotel
Working with Disabled Individuals
The National Center for Careers in Hospitality Service worked on development of training programs in Buffalo and Las Vegas. This comprehensive program prepares individuals with disabilities, a community with a 70 percent unemployment rate, for a career in the hospitality industry. The Statler Center has completed 25, 13-week training programs and their employment rate is now 80-plus percent.
This was an 8-week hospitality development training program for the Seneca Nation of Indians that introduced the participants to the industry. After this training, a 90 percent employment rate was accomplished.
Revenue Optimization
One & Only - Reethi Rah, Republic of Maldives. A revenue management training program for a five star $650.00 ADR resort. The training investment was returned in days.
Supervisory training for the New York State Hospitality & Tourism Association was conducted by Niagara University for three consecutive years in five cities throughout New York State. Received highest ratings of any trainer.
Excellence in Customer Service
Like Premier found out, Niagara University's interactive workshop provides the tools to help your employees/volunteers reduce the frequency and/or severity of the daily problems encountered by many in the industry, as well as how to become more proactive in providing a better guest experience. We specialize in improving customer service that lead to increased sales and decreased employee turnover for numerous companies.
Niagara University helped develop a business plan for Holiday Inn's property renovation and growth, a proposal that was approved by the corporation.
Niagara University provided a pre-opening consultation to the owners of the Barton Hill Hotel & Spa in Lewiston, N.Y. During the contract period, the project stayed on task and on budget.
Niagara University implemented a program designed to help teach the hospitality industry to high school teachers. The Certified Hospitality Instructor (CHI) is a nationally-recognized program developed by the American Hotel & Lodging Association.