Troy  N. Hengst, Ed.D.

Troy N. Hengst, Ed.D.

Expert in Residence





  • MGM Grand Hotel & Casino, Las Vegas – Hotel Operations Trainer
  • Stratosphere Hotel & Casino, Las Vegas – Assistant Hotel Manager
  • Rio Suites Hotel & Casino, Las Vegas – Rooms Inventory Coordinator
  • Rudra Management & Best Western Hotel, Buffalo, NY – General Manager and Area Director of Operations and Sales
  • The Gersh Experience, North Tonawanda, NY – Vocational Program Coordinator/Interim Executive Director

(Residential and transitional support organization for young adults on the Autism spectrum)

  • Sai Lodging, LLC – New Property Operations Manager – General Manager Fairfield Inn & Suites Niagara Falls USA


  • Trocaire College, Buffalo, NY – Assistant Professor and Director Hospitality Management Program
  • Rochester Institute of Technology, Rochester, NY – First Year Enrichment Instructor and Performance Coach
  • Niagara University, Lewiston, NY – Lecturer, College of Hospitality and Tourism Management

Awards & Certifications

  • Outstanding Tourism Employee of the Year (2005), New York State Hospitality & Tourism Association (NYSHTA).
  • Certified Hospitality Educator (CHE), International Council of Hotel, Restaurant, and Institutional Education (I-CHRIE).


  • Former board member, Cheektowaga Chamber of Commerce
  • American College Personnel Association (ACPA)


  • Bachelor of Science degree Travel & Tourism Administration, Niagara University (1993/94)
  • Master of Science degree Adult Education with a specialization in Student Services, SUNY College at Buffalo (2005)

Areas of special interest…

Students in transition

Student development – at-risk populations

Reverse transfer phenomenon

Interesting thing about me…

I enjoy acting, singing, and performing on stage (performed with NU Theatre, at Artpark, and with NYC professionals)