Service Requests

The Facility Service Desk deals with requests about:

  • Buildings and Structures
  • Custodial Services
  • Electrical Systems Maintenance
  • Energy Management
  • Equipment Management
  • Grounds Maintenance
  • Fire Alarm Systems
  • Furniture and Equipment Moving
  • Locks and Keys
  • Mechanical Systems Maintenance
  • Motor Pool
  • Pest Control
  • Recycling
  • Signs
  • Snow and Ice Removal
  • Special Events Set-up
  • Waste Management

Routine Maintenance Requests

Administration, Faculty, and Staff should submit routine maintenance requests using the on-line service request system called Internet Service Desk (iServiceDesk).  A MyNU account is required to access the Internet Service Desk. Use of iServiceDesk will ensure that valid work requests are routed to the appropriate shop.  E-mail notifications are sent indicating the status of Work requests such as Accepted, Rejected, and Completed.

Work Order Priorities determine response times.

Chargeable and Non-Chargeable Services

Facility Services provides both chargeable (C) and non-chargeable (NC) services to the Niagara University Community.  Please click the following link for a description of Chargeable and Non-chargeable services.