Work Order Priorities

Priority Codes (Define the appropriate response time for the job)

1. Emergency
Imminent threat to life, property, security or the environment.  Warrants immediate response and mitigation but not necessarily a permanent fix.
2. Urgent
Potential threat to life, property, security or the environment.  Warrants expedited action within 24 hours to mitigate the situation before conditions escalate or worsen.
3. Routine

Normal maintenance or service item that does not pose an immediate risk to facilities, systems, equipment or components.  Warrants scheduled or First In /First Out action (1 day to 2 week response time).

4. Interest
Work that does not fit the definition of urgent work but needs to be accomplished in an expedited time frame.  Such work may be mission critical, is high profile in nature, or has a short deadline date.  Warrants expedited response.  Five (5) working day notice required.
5. Deferred
Work that has been intentionally or unintentionally delayed due to lack of funding, impending asset retirement, awaiting conflict resolution, long-term access issues, or has been subject to other administrative issues or constraints.