What employers are saying...
"On behalf of the New York State Hospitality and Tourism Association, I would like to thank you for presenting the "Advanced Leadership Skills Workshop" to our members during our Fall Education Series."
"The Niagara University hospitality program has been an asset to the Seneca Nation Employment Training Department in the development of a skilled labor force to meet the growing needs of the local economy. The Niagara University programs have been well-received by the Native American community."
"At Lockport Memorial Hospital, we realized an immediate increase in the number of patient satisfaction surveys returned. We attributed the increase to the employees improved understanding of the importance of patient satisfaction and the role the survey plays in reporting and evaluating patient comments. Positive comments on the program have also been received from the members of the hospitals’ medical staffs. The program has been referred to by many as “happy camp.” This is meant in a very constructive light, as employees understand the crucial role of attitude, body language and overall sensitivity to patients, visitors and internal customers, including physicians and co-workers."
What employees are saying...
"...one of the most rewarding and influential classes I have taken. Developed by professionals of the industry, I learned many things that I wouldn't find in a book or classroom."
“…helped develop my skills in interviewing, human resources, food and beverage and marketing... I would not be where I am today if I hadn't gone through your program.”