Specialists & Staff
John Bourdage, founder of Bourdage Consulting, has dedicated his life’s work to the improvement of interpersonal relationships, whether casual or business, through a renewed understanding of service and social skills. John teaches the social skills that are critical for success in this image-conscious world; skills that are necessary yet commonly overlooked by other programs.
John is a 1984 graduate of the internationally renowned Ivor Spencer School for Butler Administration and Personal Assistants in London, a Five Star Diamond award-winning school. Ivor Spencer, recognized as the foremost expert of entertaining, etiquette and protocol, was toastmaster and event coordinator for Buckingham Palace. Under the tutelage of Ivor Spencer, John received training in such areas as manners and etiquette, food and wines, entertaining, British style butler service, and the fine arts.
John studied clothing with various tailors on Savile Row, restaurant and hotel management at the Ritz and Savoy hotels, cigars and tobaccos at Alfred Dunhill, wines under a master sommelier, and specialty shopping at Harrods. John is a lifelong member of the Guild of British Butlers. While in London he served as associate project director for a “Royal Gala and Ball” in honor of her Royal Highness, the Duchess of Kent. The event, which benefited the Samaritan Society, was held at Harrods. Along with coordinating event logistics, John helped secure contributions from companies such as Moet & Chandon, Remy-Martin, Jaguar Motors, Christian Dior and Godiva Chocolates.
Upon returning to the United States, John helped launch Pronzo’s Ristorante, a Ramada Renaissance Hotel. John served as manager/maitre d’ hotel and was responsible for developing service styles and general staff training. In 1988 he founded Bourdage Consulting. John began his consulting business by teaching businessmen to become more skilled at business etiquette, networking, and projecting a professional image in formal and informal settings. John also consulted with a number of candidates for public office at the federal, state and local levels on public appearances, donor relations, and coordinated various campaign events. John worked with Universal Locations in Hollywood, California and wrote several articles on manners and etiquette that were published in Buffalo Spree Magazine.
Bourdage Consulting is built upon the custom design and delivery of training and other services that meet the specific needs of the client. John has delivered his training to universities, schools of hospitality, small businesses and associations, hotels and casinos. He works tenaciously with his clients to improve their business goals and customer service. John’s seminars combine the soft skills and technical proficiency needed to promote personal and business excellence necessary for success in today’s marketplace.
His service offerings are designed to provide clients with the edge they need to establish trust and credibility in their business and personal interactions. Mr. Bourdage served as technical advisor during the creation of training DVD’s for Leading Hotel Schools of the World. In addition he was an advisor and technical coordinator for the Ferrari Club of America International Meet 2007 and has presented training on wine tasting, wine service and food and wine pairing to wineries of the Niagara wine trail. Mr. Bourdage is available for seminars, lectures, workshops, one-on-one or group training, and personal consultation in the areas of manners, social skills, networking, hospitality management, British style butler service, and other areas of gracious living.