Niagara University Library: Grievance Policy

Niagara University Library
Grievance Policy

If you feel you have been treated unfairly in the Library, your first step is to talk to the staff member in charge of the function at issue.

If you have an issue with Circulation, typically fines and overdues, ask to speak with the circulation supervisor on duty. During the day, you can speak directly to the Circulation Department Coordinator, Debbie Farrell, at def@niagara.edu or 716-286-8025.
If you have an issue with Interlibrary Loan, again typically fines and overdues, please contact Samantha Gust, the Interlibrary Loan Librarian, at 716-286-8031 or gust@niagara.edu.
If you have an issue with noise, temperature, cleanliness, lights, noise or something else regarding the building, please talk to the reference librarian on duty.
If you have an issue with reference service you have been provided, please contact Jonathan Coe, Coordinator of Public Services, at jcoe@niagara.edu or 716-286-8005.

If your grievance can not be addressed by the front line supervisor, it will be referred by the supervisor to David Schoen, the Library Director, who will contact you within 24 hours of receiving word of your grievance. Please also feel free to contact the Library Director yourself directly if you wish at schoen@niagara.edu or 716-286-8001.