Please call the office at 716/205-0072 to find out the next available dates.

Providing Excellence in Customer Service:
Your employees/volunteers will gain the ability to satisfy both internal and external customers, and build long-term loyalty. Our interactive workshop will provide the tools to help your employees/volunteers reduce the frequency and/or severity of the problems encountered, as well as become more proactive in providing a better guest experience.

Cultural Concierge Program:
Does your staff know what great assets we have in our region? Do you think that other venues know enough about your organization? Through this interactive workshop we will train your team alongside other hospitality employees so they can confidently recommend the numerous assets that the Buffalo and Niagara Falls regions have to offer. Our training will assist in bridging the gap between the known and the unknown. It is our goal, through this training, to eliminate these gaps, increase the knowledge of our employees and improve the overall level of guest satisfaction.

Demonstrate your commitment to your staff and sign-up today for one of our workshops:

Reduced pricing due to the support of the Oishei Foundation:
$25.00 per person ( for profit organizations)
$15.00 per person ( non-for profit organizations)

Training will be held in Buffalo, Niagara Falls, Amherst, Lewiston,
Cheektowaga, and Lockport as well as other locations based on need.

We are offering opportunities for you to host a training class at your site.
If interested, please contact our office at (716) 205-0072 or fax at (716) 205-0077.

Click here to get driving directions for the nearest training site to you!