• Effective interviewing techniques
• Exceeding the customers' expectations
• Secret Shopper Surveys
• Would you like to increase your revenue and decrease your expenses?

Why Niagara University’s
Hospitality Training & Research Center...?
RESULTS DRIVEN TRAINING!

• The National Statler Center for Careers in Hospitality Service
  Buffalo and Las Vegas locations
  Worked on development of training programs, as well as, teaching every cohort group.  This comprehensive development training program prepares individuals with disabilities for a career in the hospitality industry.
  The disabled community has over a 70% unemployment rate; have completed 25, thirteen-week programs; their employment rate is 85+%.

• Villa d’Este Group
  2006 Travel + Leisure Best Hotel Spa in Europe.  Leadership training involving 29 employees from four top properties in Italy.  Extremely successful; developing excellence in customer service program for the Lake Como Tourism Association.
• Trump International Hotel & Tower
  A management training program geared to developing leaders.  Direct cost savings realized of over $100,000 per year.

• The Seneca Nation of Indians Employment & Training
  An 8-week hospitality development program that introduces the participants to the industry.
  A 90% employment rate was accomplished.

• Sheraton Four Points, Niagara Falls
  Decision Pending

• Barton Hill Hotel
  During contract period project stayed on budget and on task.

• Biltmore Hotel, Miami, Florida
  A Revenue Optimization program which was attended by 25 hoteliers representing 17 Leading Hotels throughout the US and Caribbean.  Reported revenues were increased
  by an average of $100,000 per property
  
• One & Only.  Reethi Rah, Republic of Maldives
  A revenue management training program for a five star $650.00 ADR resort.
  Training investment returned in days.

• The Premier Group
  Improved customer service that lead to increase sales and decreased turnover for
  New York State’s largest wine and spirits retailer.

• New York State Hospitality & Tourism Association
  Supervisory training conducted three consecutive years in five cities throughout
  New York State.  Received highest ratings of any trainer.

• AHLA Educational Institute and NYSHTA
  Trained hotel employees from varied background to excel in their current position and to be prepared for additional responsibility.  Employees received on average a 18% increase in wages within six months.