Hospitality Training & Research Center

The Hospitality Training & Research Center at Niagara University is ready to assist hospitality-based businesses operate more efficiently and effectively through research and training and consultation projects. Whether you are a startup company or a recognized industry leader, we can tailor a program to fit the needs of your organization.

Why Niagara University’s Hospitality Training & Research Center? Results Driven Training!

Leadership in Action

This leadership training involved 29 employees from four top properties in Italy. This training was extremely successful as it developed the Excellence in Customer Service program for the Lake Como Tourism Association.

2009: Selected by Forbes Traveler 400 as World's Best Hotel

Working with Disabled Individuals

The National Center for Careers in Hospitality Service worked on development of training programs in Buffalo and Las Vegas. This comprehensive program prepares individuals with disabilities for a career in the hospitality industry. The disabled community has over a 70% unemployment rate. The Statler Center has completed 25, thirteen week training programs and their employment rate is now 80+%.

Development Program

This was an 8-week hospitality development training program that introduced the participants to the industry. After this training, a 90% employment rate was accomplished.

Revenue Optimization

One & Only - Reethi Rah, Republic of Maldives. A revenue management training program for a five star $650.00 ADR resort. The training investment was returned in days.

Supervisory Training

Supervisory training conducted three consecutive years in 5 cities throughout New York State. Received highest ratings of any trainer.

Excellence in Customer Service

Our interactive workshop provides the tools to help your employees/volunteers reduce the frequency and/or severity of the problems encountered, as well as become more proactive in providing a better guest experience. Improved customer service that lead to increased sales and decreased employee turnover for numerous companies including Premier, New York State's largest wine and spirits retailer.