The Hospitality Training & Research Center at Niagara University is ready to assist hospitality-based businesses in operating more efficiently and effectively through research, training and consultation projects. Whether you are a startup company or a recognized industry leader, we can tailor a program to fit the needs of your organization.
This leadership training for Villa D'Este involved 29 employees from four top properties in Italy. This training was extremely successful as it developed the Excellence in Customer Service program for the Lake Como Tourism Association.
2009: Villa D'Este was Selected by Forbes Traveler 400 as World's Best Hotel
The National Center for Careers in Hospitality Service worked on development of training programs in Buffalo and Las Vegas. This comprehensive program prepares individuals with disabilities, a community with a 70 percent unemployment rate, for a career in the hospitality industry. The Statler Center has completed 25, 13-week training programs and their employment rate is now 80-plus percent.
This was an 8-week hospitality development training program for the Seneca Nation of Indians that introduced the participants to the industry. After this training, a 90 percent employment rate was accomplished.
One & Only - Reethi Rah, Republic of Maldives. A revenue management training program for a five star $650.00 ADR resort. The training investment was returned in days.
Supervisory training for the New York State Hospitality & Tourism Association was conducted by Niagara University for three consecutive years in five cities throughout New York State. Received highest ratings of any trainer.
Like Premier found out, Niagara University's interactive workshop provides the tools to help your employees/volunteers reduce the frequency and/or severity of the daily problems encountered by many in the industry, as well as how to become more proactive in providing a better guest experience. We specialize in improving customer service that lead to increased sales and decreased employee turnover for numerous companies.
Niagara University helped develop a business plan for Holiday Inn's property renovation and growth, a proposal that was approved by the corporation.
Niagara University provided a pre-opening consultation to the owners of the Barton Hill Hotel & Spa in Lewiston, N.Y. During the contract period, the project stayed on task and on budget.
Niagara University implemented a program designed to help teach the hospitality industry to high school teachers. The Certified Hospitality Instructor (CHI) is a nationally-recognized program developed by the American Hotel & Lodging Association.
Get a sneak peek of Excellence in Customer Service
