The Niagara University Hospitality Training & Research Center will tailor a program to fit the needs of your organization. We offer interactive workshops that will enhance your guest's experience by sharpening the hospitality skills of your management and staff, ensuring that they are well equipped with the skills required for success.
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Companies are realizing that managing revenue is increasingly important. The Hospitality Training & Research Center's Revenue Management seminar will enable owner/operators to enhance their capabilities for monitoring and improving the profitability of their assets.
As a result of our seminar you will...
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| Session Two (within 60-90 Days of Session One) |
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The organizations that are likely to be more successful are those who continuously focus on finding ways to develop their sales operations and focus on the fact that well-trained associates are vital to the success of an organization.
As stated in a 2005 research study done by The Open Doors Organization in cooperation with The Travel Industry Association of America, 60 percent of travelers with disabilities who have stayed overnight in paid accommodations said they had problems at these properties. Either there were physical barriers (48%), problems with customer service (45%), or communication barriers (15%).
Are your employees ready to service your guests that have disabilities? The great amenities and beautiful properties are of little value, if employees are uncomfortable serving guests with disabilities. When we train our employees to be comfortable with our disabled guests, we also make our guests more comfortable.
The Niagara University Hospitality Training & Research Center will tailor a program to fit the needs of your organization. We offer interactive workshops that will enhance your guest’s experience by sharpening the hospitality skills of your management and staff, ensuring that they are well equipped with the skills required for success.
Training sessions include...
Hotel Training
Restaurant Training
Staff members will be trained on how to properly deal with guests that are visually impaired, hearing impaired, speech impaired, mentally impaired, and mobility impaired.
When is the best time for hotel owners, operators and lenders to contract for an independent, comprehensive sales and marketing audit? The answer? Anytime is the time.
Operators need to make certain that nothing is being overlooked in sales and marketing. A professional consultant with a "fresh set of eyes" is needed to conduct a truely independent audit. Only hotel marketing consulting specialists should be conducting sales audits.
Why have an audit?
To make sure...
· The owner and operator are in agreement over the property's positioning
· Sales and marketing support programs and services are fully optimized
· Yielding and revenue management systems are in place and effective
· Data management and mining resources are in place and effective
· CRO and aligned GDS are exceeding expectations in the delivery of room nights and revenues
· Your sales department is deployed, equipped, funded, directed, productive and monitored correctly
· Future definite and tentative group room nights are booked, verifiable and authentic
· Sales, catering, convention services and reservations departments are meeting all standards
You should also have an audit to figure out if another brand would help deliver new and better business, greater occupancy, and drive rates.
Results may uncover...
· That your sales staff is too engaged in reactive selling.
· Sales files marked "dead," failure to follow up on general inquiries, lost business, former hot prospects, turned over to new, dynamic outsourcing firms to convert into fresh leads and actual definite business.
· That your sales staff is improperly deployed.
· That there are missed opportunities for cross-selling, re-booking and potential referrals.
· An absence of a strong, effective public relations program.
· That critical markets are underdeveloped, e.g., SMERF (social, military, education, religious, fraternal), leisure.
We provide a comprehensive audit report that details the current status and suggests changes necessary to maximize your results.
We are available to assist in implementing and monitoring changes as appropriate.
Food safety training is a commitment, a mindset and a smart business practice for every restaurant and foodservice operation in our industry. Food safety training doesn't end, however, once a manager earns certification. That's where it begins — by implementing food safety practices on a daily basis. It is also critical that every person in an operation meets today's food safety practice demands. The ServSav Program provides the resources to help keep food safety as an essential ingredient in every meal. ServSafe® training is the one commitment to food safety implementation that we should all share every day.
ServSafe® Food Protection Manager Certification ensures that you and your employees have a solid grasp on safe food handling procedures. Risk Management is critical to the success of every restaurant and foodservice operation, particularly the area of food safety. After all, serving safe food is not an option -- it is an obligation of all restaurant and foodservice professionals. Proper training is one of the best ways to create a culture of food safety within your establishment.
Our one day training class offers a hands on instructing approach with highly qualified and motivated subject matter experts in the area of Food Safety and Sanitation. The topics included are as follows but not limited to:
ServSafe® certified employees will be even more valuable to the workforce. It is the law in many states to have ServSafe® certified employees on duty.
Let us help you. ServSafe® is offered by only certified instructors and to the strict specification of the National Restaurant Association Educational Foundation.
Becoming ServSafe® Certified provides the knowledge and confidence necessary for keeping food safe and quality high. We will educate employees, reduce liability risks, minimize insurance costs and improve food quality. Most importantly, you will be protecting your customers.
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Receive your certification during a six-hour training class concluding with a comprehensive final exam at the conclusion.
$195.00 per person. Includes instruction, course booklet, and all handouts. Group rates are also available, based upon availability.
Contact us today to find out the next available date.
Our On Premise TIPS® Training
can be done on site for your group of 30 participants or less by one of
our certified TIPS trainers in a consistent, team-themed setting -- OR --
this course can be taken individually and conveniently online. The
program is designed for servers at restaurants, bars, hotels, or any
establishment where alcohol is consumed on the premises. Employees
learn strategies for serving alcohol responsibly while providing the
best possible customer service. The registration fee for either course
(online or on site) includes all TIPS® training materials and certification for each participant.
Take our Off Premise TIPS® Training Course.
This program addresses the sale of alcohol at grocery stores, liquor
stores, convenience stores, and package stores. Clerks learn strategies
for preventing illegal alcohol sales to underage and/or intoxicated
patrons. Your registration fee provides you with the eTIPS® training, tools, and certification upon completion.
