Results

• Provide quality training for the current staff to improve effectiveness and efficiency.
• Help maintain a quality staff; reducing employee turnover.
• Improve staffing and scheduling.
• END RESULT:
  Increase in revenue
  Decrease in expenses
  Increase in guest satisfaction
  A quality work environment

"I'm glad the line-level supervisors and managers can attend these training sessions. It really empowers them and helps to grow and develop all our employees."

"...an asset....in the development of a skilled labor force to meet the growing needs of the local economy."

• Improve the necessary supervisory skills of the entry level employee for preparation of promotion.
• Provide superior customer service.
• Improve employee morale
• END RESULT:
  Increased professionalism
  Preparation for promotion
  Empowerment

" …attending…was the best career move I have made. I learned exactly what is expected of managers in the hospitality field.”

“…helped develop my skills in interviewing, human resources, food & beverage, and marketing... I would not be where I am today if I hadn't gone through your program.”

"...one of the most rewarding and influential classes I have taken. Developed by professionals of the industry, I learned many things that I wouldn't find in a book or classroom."

"On behalf of the New York State Hospitality and Tourism Association, I would like to thank you for presenting the "Advanced Leadership Skills Workshop" to our members during our Fall Education Series."

"The evaluations are in and once again the comments regarding your presentation are terrific. Here are just a few examples of what some of the attendees had to say...

• "I'm glad the line-level supervisors and managers can attend these training sessions. It really empowers them and helps to grow and develop all our employees."
• "very good speaker and very motivational."
• "very informative and useful for any hospitality based organization."

"At Lockport Memorial Hospital we realized an immediate increase in the number of patient satisfaction surveys returned. We attributed the increase to the employees improved understanding of the importance of patient satisfaction and the role the survey plays in reporting and evaluating patient comments. Positive comments on the program have also been received from the members of the Hospitals’ Medical Staffs. The program has been referred to by many as “happy camp”. This is meant in a very constructive light, as employees understand the crucial role of attitude, body language and overall sensitivity to patients, visitors and internal customers including physicians and co-workers."

"The Niagara University Hospitality Program has been an asset to the Seneca Nation Employment Training Department in development of a skilled labor force to meet the growing needs of the local economy. The Niagara University programs have been well received by the Native American community."

"These evaluations say it all! Thank you for everything you do for us. I believe we are a better program because you are with us."

"I wanted to let you know that attending the Hospitality Management program was the best career move I have made. By attending I learned exactly what is expected of managers in the hospitality field. It also helped develop my skills in interviewing, human resources, food & beverage and marketing. Without a doubt I would not be where I am today if I hadn't gone through your program. Keep up the good work and let me know if I can do anything to help."

"I found the Hospitality Certification Program through Niagara University to be one of the most rewarding and influential classes I have taken. It was very realistic and developed by professionals of the industry. I learned many things that I wouldn't find in a book or classroom. I would recommend this program to anyone interested in the Hospitality industry. The program gave me the drive to pursue my goals. Because of it, I love the industry."

"I just thought you would like to know that your information did help me tremendously, it really felt good to know what they were talking about, or otherwise, I would have been totally lost. ALOT of things already click."

"The classes helped to reawaken my sense of pride about the service I provide."

"The instructors were very prepared and answered all of my questions."

"The course work was relevant to the working world and was useful. We had a project where we researched the market and advertised our hotel and services to the classroom."

"I would not tamper with a successful course."