We are successful when you are successful!

You, the Employer:

• Provide quality training for the current staff to improve effectiveness and efficiency.
• Help maintain a quality staff, reducing employee turnover.
• Improve staffing and scheduling.

End Result:

• Increase in revenue
• Decrease in expenses
• Increase guest satisfaction
• A quality work environment

Your Employee:

• Improve the necessary supervisory skills of the entry level employee for preparation of promotion.
• Provide superior customer service.
• Improve employee morale.

End Result:

• Increased professionalism
• Preparation for promotion
• Empowerment

What employers are saying...

"On behalf of the New York State Hospitality and Tourism Association, I would like to thank you for presenting the "Advanced Leadership Skills Workshop" to our members during our Fall Education Series."

"The Niagara University hospitality program has been an asset to the Seneca Nation Employment Training Department in the development of a skilled labor force to meet the growing needs of the local economy. The Niagara University programs have been well-received by the Native American community."

"At Lockport Memorial Hospital, we realized an immediate increase in the number of patient satisfaction surveys returned. We attributed the increase to the employees improved understanding of the importance of patient satisfaction and the role the survey plays in reporting and evaluating patient comments. Positive comments on the program have also been received from the members of the hospitals’ medical staffs. The program has been referred to by many as “happy camp.” This is meant in a very constructive light, as employees understand the crucial role of attitude, body language and overall sensitivity to patients, visitors and internal customers, including physicians and co-workers."

What employees are saying...

"I found the hospitality certification program through Niagara University to be one of the most rewarding and influential classes I have taken. It was very realistic and developed by professionals of the industry. I learned many things that I wouldn't find in a book or classroom. I would recommend this program to anyone interested in the hospitality industry. The program gave me the drive to pursue my goals. Because of it, I love the industry."

"I wanted to let you know that attending the hospitality management program was the best career move I have made. By attending, I learned exactly what is expected of managers in the hospitality field. It also helped develop my skills in interviewing, human resources, food and beverage and marketing. Without a doubt, I would not be where I am today if I hadn't gone through your program. Keep up the good work and let me know if I can do anything to help."

"...one of the most rewarding and influential classes I have taken. Developed by professionals of the industry, I learned many things that I wouldn't find in a book or classroom."

“…helped develop my skills in interviewing, human resources, food and beverage and marketing... I would not be where I am today if I hadn't gone through your program.”