William D. Frye, Ph.D., CHE

Associate Professor & Executive Editor of The Rooms Chronicle

Email:

wfrye@niagara.edu

Phone:

(716) 286-8274

Fax:

(716) 286-8277

Office Location:

St. Vincent's Hall, Room 414

Bio

Dr. Frye is an associate professor in Niagara University’s College of Hospitality and Tourism Management, and a doctoral graduate from the School of Hotel, Restaurant, and Recreation Management at The Pennsylvania State University. He teaches classes in basic and advanced hotel operations and management, hospitality and tourism law, club management, and hospitality marketing, and is the professor in charge of several of Niagara University’s hospitality and tourism internship and cooperative education programs.

While at Penn State, he was a University Graduate Fellow and taught classes in advanced hotel operations while serving as the hospitality internship coordinator for Penn State Hospitality Services.

Dr. Frye is the current chair of the Lodging Special Interest Group for the International Council on Hotel, Restaurant, and Institutional Education. He holds a Master of Hospitality Management from the Conrad N. Hilton College of Hotel & Restaurant Management at the University of Houston, where he served in a variety of teaching and instructional capacities as well as serving as the assistant to the general manager of the College’s conference center.

Previously, he was an adjunct faculty member at Newbury College in Brookline, Mass., where he taught courses in front office procedures, food and beverage controls, hospitality and travel law, and the introductory course. Dr. Frye has been certified three times as a hospitality educator from the Education Institute of the American Hotel & Lodging Association and has served on the nominating board of the International Council of Hotel, Restaurant, and Institutional Education. Additionally, he has been awarded six certificates of achievement with honors for studies in varying hotel management fields.

Dr. Frye is the executive editor of The Rooms Chronicle^® and the editor of the Electronic Journal of Hospitality Legal, Safety and Security Research. In 2008, he co-authored a textbook, Managing Housekeeping Operations, published by the American Hotel & Lodging Educational Institute.

Dr. Frye possesses over 20 years management experience and has been associated with the hospitality industry for the past 18 years, primarily in hotel operations and hospitality education. Prior to arriving at Penn State, Dr. Frye was the general manager of a resort lodging property in Taos, N.M. He has also been employed previously by The Copley Plaza-A Wyndham Hotel, a historic, world-class luxury hotel located in Boston, Mass., as a night manager, as well as the Sonesta Hotel Corporation, Wyndham Hotels & Resorts, and Hilton Hotels in several facets of rooms division operations. In addition to New Mexico, Dr. Frye has been employed in the Houston, Boston and central Pennsylvania hotel markets.

As a graduate student, Dr. Frye’s concentration was in lodging operations specializing in service quality and yield management. He has performed research and authored papers on a variety of hospitality related issues including hotel employee and management job satisfaction, school-to-work initiatives as alternatives for recruiting, and internal customer service attributes as a predictor of organizational competitiveness. He has been published in various hospitality journals and currently conducts research in the areas of hotel overbooking, consumer satisfaction, risk-management, security issues, as well as lodging strategies. Dr. Frye has received two Best Research Paper awards: first at the 2001 International CHRIE conference in Toronto, Canada, and again at the 2005 Great Lakes Hospitality and Tourism Educator’s Conference in Indianapolis, Ind.

Dr. Frye earned a Bachelor of Arts in Political Science, with a minor in history, from the University of Massachusetts. He holds an Associate of Applied Science in Hospitality Management, summa cum laude, from Newbury College. Dr. Frye is a member of the Eta Sigma Delta hospitality honor society and was recognized with the Outstanding Academic Excellence Award from Newbury College in 1995. In 2005, he was awarded the Emerging Graduate Professional Award from the Penn State Hotel & Restaurant Society.