Frequently Asked Questions
- Does my student have to pay when he/she comes to the health clinic?
- There is no office visit charge when seeing a provider at our health center for all full-time undergraduate students who have paid their student activities fee. Should you require a prescription or medical procedure during your visit there may be a nominal charge. This fee is applied directly to your student account on the day of your visit.
- Is there a doctor at the clinic that will care for my student?
- Our health clinic is staffed with a full-time nurse practitioner in collaboration with our medical director. We are also staffed with a full-time clinical director, registered nurses, and a health educator.
- What can I do if my student requires allergy shots?
- Our medical director is on site every Thursday morning to host our Allergy Shot Clinic. Students interested in receiving allergy shots should call health services at (716) 286-8390 or read further information in the General Information section of this site and obtain necessary paperwork to be filled out by your allergist. Appointments are available one month in advance to accommodate student's class schedules.
- How does my student schedule an appointment?
- Appointments may be scheduled online through your students myNU account. Routine appointments may be scheduled up to two weeks in advance and allergy shots up to four weeks in advance. We do offer same day appointments for students feeling ill. Walk in appointments will be triaged by the nurse and clinic policy followed regarding scheduling appointments. Medical emergencies are always handled as such.
- When my student is ill, will you write an excuse for their professors?
- Medical excuses from classes are provided only when absolutely warranted but to the severity of medical illness as determined by our medical staff. Medical excuses are not provided to students who have missed classes without being seen at health services. Students should not schedule appointments during class time. Students who are kept out of classes by their own PCP are responsible for forwarding a medical excuse from their PCP to all of their faculty members and to the Student Health Clinic.
- Does Health Services accept health insurance?
- No, the cost of the Health Clinic is met through your student's activities fee in your tuition. Medications dispensed from the clinic, as well as medical procedures will be charged as "at cost" to the student's account. Receipts may be requested from the clinic for you to submit to your health insurance provider. A student may request a written prescription for medications so that they may be filled at a local pharmacy.
- Can you fill prescriptions provided by my student's physician?
- No, We are not a dispensing pharmacy.
- Can the health Clinic draw labs?
- All labs ordered by our providers in Health Services will be done in the clinic and billed to the student's health insurance. Outpatient doctor's requests for lab draws will be drawn, billed to the student's healthcare plan, and will not be reviewed by our clinic but sent directly from the lab to the ordering doctor.
- What happens when my student needs a special referral?
- The staff at Health Services will assist your student in making arrangements to obtain in/out-of-network referrals when needed. For all non-urgent referrals our staff will discuss all treatment options with the student and encourage them to discuss these with their parents before choosing a treatment plan.
- Where is the local Emergency Room?
- Mount St. Mary's Hospital has an emergency room and is located within a quarter of a mile from the university at: 5300 Military Road, Lewiston, NY 14092, (716) 297-4800.
- What are the hours of operation?
- Our hours of operation are from 9:00 AM - 5:00 PM Monday through Friday during the academic year. Summer hours are 8:30 AM - 4:30 PM Monday through Thursday and 8:30 AM - 12 Noon Friday. The Health Clinic is closed for all official university holidays, breaks and snow days.
- What are the Health Clinic's requirements for incoming undergraduates?
- The following information is required to be turned into Health Services one month prior to the start of classes.
- Documented proof of two MMR vaccinations. The first dose must habe been received 4 days prior to or after your first birth date. Proof of immunity as defined by N.Y. State can be found on the Health Center website.
- Documented proof of the Meningococcal meningitis vaccination or a signed waiver stating you declined the immunization and understand the risks.
- Completed medical form with physical examination (dated one year prior to entering classes). Additional copies may be downloaded from the Health Center website.
- Complete N.U. Disability Services Student intake form is applicable.
- International Students: Proof of adequate insurance if required.
