Service Requests

The Facility Service Desk deals with requests about:

• Buildings and Structures
• Custodial Services
• Electrical Systems Maintenance
• Energy Management
• Equipment Management
• Grounds Maintenance
• Fire Alarm Systems
• Furniture and Equipment Moving
• Locks and Keys
• Mechanical Systems Maintenance
• Motor Pool
• Pest Control
• Recycling
• Signs
• Snow and Ice Removal
• Special Events Set-up
• Waste Management

Routine Maintenance Requests

Administration, Faculty, and Staff should submit routine maintenance requests using the on-line service request system called Internet Service Desk (iServiceDesk).  A MyNU account is required to access the Internet Service Desk. Use of iServiceDesk will ensure that valid work requests are routed to the appropriate shop.  E-mail notifications are sent indicating the status of Work requests such as Accepted, Rejected, and Completed.

Work Order Priorities determine response times.

Chargeable and Non-Chargeable Services

Facility Services provides both chargeable (C) and non-chargeable (NC) services to the Niagara University Community.  Please click the following link for a description of Chargeable and Non-chargeable services.