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Student Accounts Survey

 
Strongly Agree
Agree
Neutral or N/A
Disagree
Strongly Disagree
1. Billing Statements are clear and accurate
2. I am given sufficient time to remit payment
3. The payment plan with five installments per semester meets my needs
4. Student Accounts Office staff are courteous and helpful
5. Phone messages and e-mails are answered in a timely manner
6. I seldom get the run around when contacting the Student Accounts Office
7. Billing policies are clear and easy to understand
8. I understand how the registration, financial aid and billing process work together to finalize the billing statement
9. The automated phone system is a positive change since my questions can be better directed
10. I like being able to view my balance on the web
11. I like being able to make payments on the web by credit card
12. I like being able to view and print my US 1098'T tax form from the Student's MyNU (US Student only)
13. I like being able to request a refund that is available on the Student's MyNU
14. I like being able to pay my housing deposit on-line
15. I like using the Student ID to pay for service department charges (example Information Technology charges)
 
Definitely Utilize
Possibly Utilize
Would Not Utilize
16. Statements viewable and printable from the Student's MyNU
17. Able to view and print my Canadian TL11A/C tax form from the Student's MyNU (Canadian Student only)
18. Parents/ or the Financially Responsible Persons would be able to view my account on MyNU
19. Refunds directly deposited into banking accounts
20. Please give additional comments or suggestion on how we can improve our services to you:
21. What other services would you like to see on-line:
  

 

 

 

 

 

Niagara University
Niagara University, NY 14109
716-285-1212 or 1-800-778-3450
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